Privacy Policy

We collect the following types of information when you interact with our website and services:

Personal Information:

• Full name
• Delivery address
• Phone number & WhatsApp number
• Email address
• Order and payment details

Automatically Collected Information:

• IP address and browser type
• Device information
• Pages visited and time spent on our website

Your personal information is used strictly for the following purposes:

• 📦 Order Processing — to process, pack, and dispatch your orders
• 🚚 Delivery — to deliver products to your address
• 💬 Customer Support — to respond to inquiries and resolve issues
• 📧 Updates & Offers — to send you order updates and promotional messages (only with your consent)
• 🔐 Security — to prevent fraud and ensure account safety

We will never use your personal information for any purpose other than those listed above.

We take the security of your personal information seriously. We implement the following measures to protect your data:

• 🔒 Secure SSL encryption on our website
• 🔐 Encrypted payment gateways for online transactions
• 🛡️ Restricted access to personal data — only authorized staff can view it
• 📁 Secure storage of all customer data
• ⚠️ Regular security reviews and updates

However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We do not sell, rent, or trade your personal information to any third parties.

Your information may be shared only with the following trusted parties:

• Delivery Partners — to deliver your order to your address
• Payment Processors — to securely process payments
• Legal Authorities — only when required by UAE law

All third parties are required to protect your information and use it only for the purpose for which it was shared.

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your cart and preferences
• Keep you logged in during your session
• Understand how visitors use our website
• Improve website performance and user experience

You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.

You have the following rights regarding your personal information:

• ✅ Right to Access — request a copy of your data
• ✏️ Right to Correct — update incorrect information
• 🗑️ Right to Delete — request deletion of your data
• 🚫 Right to Opt-Out — unsubscribe from marketing messages
• 📩 Right to Complain — raise concerns about data usage

To exercise any of these rights, please contact us at sheelahomemadefoods@gmail.com.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy — including order processing, customer support, and legal compliance.

When your information is no longer needed, we securely delete or anonymize it.

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us and we will delete it immediately.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these external websites.

We encourage you to review the privacy policies of any third-party site you visit.

Sheela Foods reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: