Return & Refund Policy

At Sheela Foods, we take great pride in delivering fresh, authentic homemade products. Due to the perishable nature of our food items, we follow a strict return policy to ensure the safety and quality of every product.

Please review the guidelines below to understand when returns, replacements, and refunds are accepted.

For health, safety, and hygiene reasons, we cannot accept returns in the following cases:

• Change of mind — If you simply change your mind after ordering
• Incorrect order placed by customer — If you ordered the wrong product
• Opened or consumed products — Once a product is opened or used, it cannot be returned
• Late reporting — Issues reported after 24 hours of delivery
• Improper storage — If products are not stored as per packaging instructions
• Natural variations — Slight colour or texture differences in homemade products are normal

Important Note: Refunds are not processed for issues that arise due to customer mishandling, improper storage, or delayed reporting. All refund decisions are made at the sole discretion of Sheela Foods.

If you have a unique situation that doesn’t fit the above policy, please reach out to us — we’ll do our best to find a fair solution.

Last Updated: October 2026